Privacy Policy

How ZUKW Ltd collects, uses and protects your personal data in line with UK GDPR.

Last updated: 30 April 2026

This Privacy Policy explains how ZUKW Ltd ("we", "us", "our") collects, uses, stores and protects personal data when you visit our website (https://www.zukw.co.uk) or otherwise interact with us.

We are committed to processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

ZUKW Ltd is the data controller responsible for the personal data we collect from you.

2. What data we collect

We collect personal data only where it is necessary to deliver our services, respond to your enquiries or comply with legal obligations. The categories include:

  • Contact data: name, company, email, phone number, postal address.
  • Enquiry data: the content of any messages or quote requests you send to us.
  • Technical data: IP address, browser type and version, device information, referrer URL.
  • Usage data: pages visited, time on page, navigation patterns (anonymised analytics).
  • Cookie data: preferences and consent stored in cookies — see our Cookie Policy.

3. How we collect your data

We collect personal data when you:

  • Submit a contact or quote-request form on our website.
  • Email, phone or otherwise correspond with us.
  • Place an order, request samples or sign up for an account.
  • Browse our website (technical data via cookies and server logs).

4. Lawful bases for processing

We process your personal data on one or more of the following lawful bases under the UK GDPR:

  • Contract: to provide our products and services to you.
  • Legitimate interests: to respond to your enquiries, manage our business, prevent fraud and improve our website.
  • Consent: for non-essential cookies, marketing communications and similar activities — you can withdraw consent at any time.
  • Legal obligation: to comply with tax, accounting and other legal requirements.

5. How we use your data

  • To respond to enquiries, requests for quotes and samples.
  • To provide, invoice for and support our products and services.
  • To communicate with you about your account, orders or supply.
  • To improve our website, services and customer experience.
  • To comply with applicable laws and regulations.
  • With your consent, to send marketing communications relevant to our services.

6. Data sharing

We do not sell your personal data. We share it only with:

  • Service providers: hosting, email delivery, analytics and CRM providers under written data-processing agreements.
  • Logistics partners: for the delivery of orders.
  • Professional advisers: auditors, legal and accounting advisers where required.
  • Authorities: where required by law, court order or regulator.

7. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place — including UK Adequacy Regulations, the UK International Data Transfer Agreement, or Standard Contractual Clauses.

8. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or to comply with legal, accounting or reporting requirements. Typical retention periods:

  • Enquiries that do not lead to a contract: 12 months.
  • Customer order and invoice data: 7 years (HMRC requirement).
  • Marketing consent records: until consent is withdrawn plus 12 months.
  • Website analytics: anonymised after 26 months.

9. Your rights under UK GDPR

You have the right to:

  • Be informed about how your data is used.
  • Access a copy of your personal data (subject access request).
  • Have inaccurate data corrected.
  • Have your data erased ("right to be forgotten") in certain circumstances.
  • Restrict or object to processing.
  • Data portability — receive your data in a machine-readable format.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, please contact zukwlimited@gmail.com. We will respond within one calendar month.

10. Cookies

We use cookies and similar technologies. Please see our separate Cookie Policy for full details.

11. Security

We use appropriate technical and organisational measures to protect personal data, including encrypted transmission (HTTPS), access controls, secure hosting and staff training. While we follow industry best practice, no method of transmission over the internet is 100% secure.

12. Children's data

Our services are intended for businesses. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the "Last updated" date.

14. Contact us

For questions about this policy or how your data is processed, contact: